Hillcrest COVID-19 Call Center
Hillcrest HealthCare System has an established COVID-19 Call Center. Operators are available Monday - Friday, from 8 a.m. to 5 p.m. to answer patient questions, provide support and connect them to a provider. The Call Center line is
918-574-0920.

Virtual Care FAQ

Virtual care offers you a variety of options to access medical care at your convenience on your phone, tablet or computer from any location. Our virtual care options are available at https://www.oklahomaheart.com/virtualcare

Video Visit or Phone Visit: You can discuss any health condition on a video or phone visit with a provider

MyChart Online Visit: If you already have a MyChart account, you can answer a brief list of questions for your provider and receive a treatment plan electronically for health conditions such as:

  • Coronary Artery Disease
  • Dyspnea (Shortness of Breath)
  • High Cholesterol
  • Heart Failure
  • Heart Valve Problems (Mitral, aortic, tricuspid, and pulmonic valve diseases)
  • Hypertension (High Blood Pressure)
  • Diabetes
  • Other Endocrine Problems
  • Palpitations
  • Other services - see full list

Emergencies (Call 911): Virtual care visits are not appropriate for people suffering from serious or life-threatening conditions, such as:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe Hypertension or Hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
  • Patients who want to hurt themselves
  • Patients who want to hurt others
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns, call 911 or proceed to the nearest emergency room.

Your provider can see you in a video visit or meet with you over the phone. If you don’t have a provider, you can call 918-592-0999 to schedule a new patient virtual care visit.

The cost for virtual care services will be billed to your insurance and your out of pocket cost depends on your plan. Many insurance companies have reduced or waived a co-pay for virtual visits. If you are self-insured, ask for pricing.

Notes from virtual care visits will be available in your MyChart patient record, which you can view at any time online at Oklahoma Heart Institute MyChart.

New patients can call 918-592-0999 to schedule a new patient virtual care visit. Established patients can call or use Oklahoma Heart Institute MyChart.

Average wait time for video visits can vary. Appointment lengths average 20 minutes or less.

You can schedule appointments with a local provider by calling 918-592-0999.

Yes, when clinically appropriate, the provider will prescribe medications. Prescriptions will be sent to your pharmacy on file in MyChart or to the pharmacy location you provide during your visit.  

Yes. You can request a prescription refill via MyChart or by messaging your provider. If you do not have a physician, please call 918-592-0999 to request an appointment.

Yes. You can request medical forms to be completed such as sick slips or back to work/school documents when clinically appropriate. More substantial documents like FMLA forms, disability forms or handicap/DMV documents may not be able to be completed in a virtual visit if they require an in-person evaluation that cannot be accomplished via video.

While virtual visits offer a convenient, low-cost method for receiving care, some illnesses require an in-person examination or tests. Depending on your needs, your doctor may recommend that you make an appointment at their office. If you feel very ill, please visit our emergency room or call 911.

We are committed to maintain your privacy and keep your information secure during a virtual visit.